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FAQs


Which type of photography will Pepcanvas require to make canvas?

Do’s

• Make sure the photo is taken in good lighting (outdoor daylight is best)
• Try to take the photo at eye level with your pet
• They don’t need to be looking at the camera
• Try to get a close up so we can see your pet’s unique features
• Make sure the photo is not blurry
• Make sure no features (e.g. ears!) are out of frame – we can’t add them if they aren’t in the original photo
• Ensure that the fur color in the photo is not affected by bad lighting. If the fur in the photo is not accurate to real life, the fur in the design won’t be either

We conduct a photo check and will email you if we need a different one.however, this may lengthen your delivery time by a few days.

Please note that if you refuse to provide a replacement after we have informed you that the original photo may not result in quality canvas art, then we cannot refund you. It’s your responsibility to ensure that you are happy with the photo you provide.

All examples on our website were produce using high quality photos.

Don’t

It should not be copied from WhatsApp or Facebook as these reduce size & quality. A better photo will help the artist make a great canvas.

How do you create artwork?

We do not paint from scratch.
We are a digital design studio and we use a range of proprietary photo editing techniques, professional photo re-touching as well as a number of complex brush strokes and blending processes to turn your original photo in to a pet portrait/canvas.

May I see image of my artwork before shipping?

Of course, yes! Pepcanvas will share a soft copy of the image (not photo of canvas ) canvas for your review & approval before shipping.

How will Pepcanvas ship my Canvas?

We have tie up with multiple world-class courier company i.e FedEx, DHL & DTDC , etc to deliver your canvas at your doorstep fast.

Can you ship internationally?

Yes, Pepcanvas have world-class courier partner FedEx & DHL to delivery worldwide, however, the delivery period depends on place to place.

What are shipping timing and charges?

Shipping Cost

Shipping prices are a flat fee:
India-Free

Delivery Estimates

India Orders: Most orders are generally produced and ready to ship within 1-2 weeks.

International Orders: 2-10 day’s production time. 5-10 days transit time for Canada, United Kingdom and Australia. Up to 10 working days transit time for Europe. Up to 21 working days, transit time for the rest of the world.

You’ll receive an email containing your tracking number once your order is ready to be shipped.

What is Pepcanvas's return Policy?

Refund

As your order is 100% unique and custom made , we cannot offer refunds. If you have a problem with your final product, please email us and we’ll do our best to make sure you’re happy.

Incorrect or Damaged Items

If you received an “incorrect or damaged item” we’ll send out a replacement! Note that while we do not refund faulty orders, we do replace them.

We are dedicated to ensuring your happiness with the products. If you don’t like it for any reason, please reach out to our support team at support@pepcanvas.com and we’ll do our best to help you.

Artwork Quality

To avoid canvas issue -please follows photo guideline. If you didn’t follow our guides, I’m afraid it’s likely we can’t help you. If you did follow the guide, and it’s clear we missed something, we’ll correct it and send you a replacement.

Make sure you provide a clear, high quality photo of your pet taken in good lighting and at eye-level with your pet. We use the exact photo you submit during our design process. If the photo isn’t high quality, your design might not be either.

Cancellation

We accept all cancellation requests made before starting working on your order.

Any cancellation request sent after start working will be accepted at pepcanvas discretion. If accepted, you will be subject to a 30% cancellation fee. As our artist will have will have already spent time working on your artwork.

We cannot cancel orders that have been sent to print under any circumstance.